Once done, open the Instagram app, go to your direct message and refresh.
But if after you cleared the cache but it didn’t work. Then you should uninstall the app. And go to the Play Store or Apple Store to reinstall them back again… Login to your account and check your Instagram direct message.
Furthermore, check Play Store or Apple Store to see if there is a new version on Instagram. Tap update to install the latest version…. You should also check frequently for apps update.
Sometimes, the Instagram server may have a glitch that’s preventing the message from loading properly.
You could use the unread filter to check if there are any messages you have left out. The tool will show you unread messages on your direct message.
You can then reply to the messages or have them deleted.
This is the most basic method to fix direct message issues, but if this option doesn’t work try the other methods written in this article.
If none of the above methods works, you can reach out to Instagram support for assistance.
To do this, go to your profile, tap on the three horizontal lines in the top right corner, select “Settings,” then “Help,” and then “Report a Problem.”
This Instagram message notification but no message issue sometimes can be very annoying. We hope that these methods would help solve this issue for you from time to time.
This issue can occur for different reasons. You might need to refresh your direct message, uninstall and reinstall, or update Instagram, and clear the cache to get rid of ‘Phantom’ direct message notifications.
When someone sends you a DM or replies to your Instagram stories or notes, it shows the number of notifications. The number icon shows the number of message notifications you have from the Instagram app.
If this issue occurs, you might need to restart, clear the cache uninstall and reinstall or update Instagram to fix this issue.
The red dot on the love icon signifies the notifications on the Instagram profile. Make sure to check your Instagram notification settings to be sure snooze notifications are not enabled.