This settings will grant Messenger photos and videos access and will resolve photos and videos not loading.
ALSO READ: How To Fix Facebook Messenger Stories Not Showing
If you’re still encountering the issue, then you need to restart the Messenger app. Close the app and clear it from the background. Once this is done, restart the app and load your photos and videos.
You can also use the force stop method to fix photos and videos not loading on Messenger.
For Android users, if you want to force stop Facebook Messenger. Ensure that the Messenger app is still running in the background, then minimize the app.
Open phone settings »»» Scroll down to apps, tap to open »»» Manage apps »»» Look for Messenger app and tap to open »»» Force stop »»» OK.
RED NOTICE! Do not force-stop the Messenger app if you’re using an older version of Android and if your phone is skipping and slow. It could make the app malfunction.
You need to frequently clear Messenger Cache files to avoid issues like Messenger story won’t show top. Clearing the app cache files can help fix this problem for you.
Cache files can sometimes be corrupted and can cause Facebook Messenger stories not to show.
When you clear your cache files, it removes all the redundant files that Messenger no longer uses.
How do I clear Messenger cache?
To clear your cache files on Android: Press and hold Messenger app »»» App info »»» Storage »»» Clear Data »»» Clear cache.
To Clear the cache on your iPhone, you need to go to your iPhone settings to offload the app. Don’t worry, your Messenger’s data won’t be deleted.
Enabling automatic downloads of photos and videos can also fix the issue for you.
Messenger-free features are enabled by default. When using free features on Facebook Messenger, sending photos, and messages will not use your data.
You need to enable automatic downloads to use your data to download and show your photos and videos automatically.
Some people don’t update their apps. If you fall in the category, now is the time to update the app.
Updating Messenger can fix Messenger not loading photos and videos problem…
Ensure you always stay updated with the latest Messenger app. Using an older version of Facebook Messenger can cause multiple problems for you, including Messenger photos and videos not to load.
To update Messenger app, go to Play Store and search for Messenger, then tap the update button to download the latest version of the app.
iPhone users, you can update the app on the Apple store
Also, enable auto-update Messenger and turn notifications to receive updates when new updates are out.
Your Messenger app will automatically update once the setting is turned on. And you will also receive a notification when there is a new update.
To enable auto-update and notification for new releases, do this:
ALSO READ: How To Remove A Reaction On Facebook Messenger
If the issue continues, then you need to uninstall and reinstall Messenger. To uninstall the app:
For Android Users: Press and hold Messenger app »»» then tap uninstall to remove Facebook Messenger and all its data from your phone.
To reinstall, go to Google Play Store, search for Messenger, then tap install to reinstall the app back to your phone.
For iPhone users: If you want to uninstall the app from your iPhone, open Settings app on your iPhone, scroll down to apps and look for Messenger. Tap to open the app. Then, tap delete to uninstall the app from your iPhone.
To reinstall, go to Apple Store, search for Messenger and install the app back to your phone.
Once the app has finished installing, open the app and log back into your account and your photos and videos will start to load.
You can also fix photos and videos not loading on Messenger if you restart your device. Close the Messenger, press the power button and tap restart/reboot.
You can also use Facebook Messenger lite to access and load photos and videos or log in through Messenger web. This can help fix Messenger photos not loading.
Messenger sometimes experiences occasional issues, despite the new updates and improvements. You have nothing to be worried about. The solutions in this guide can fix Messenger photos and videos not loading.
Check if Messenger has permission access to your photos and videos, ensure your internet connection is stable, clear Messenger cache, etc.
Press and hold Messenger app »»» App info »»» App permissions »»» photos and videos »»» Allow.
Clearing the Messenger cache won’t delete messages and settings. However, when you clear cache it will remove all temporary files that was stored.
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